Privacy Policy | 株式会社 VRAIN Solution

VRAIN Solution Inc. (hereinafter referred to as “the Company”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of customers’ personal information.

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined under the Act on the Protection of Personal Information, and in this Policy refers primarily to information that can identify a specific individual, including a customer’s name, company name, address, phone number, fax number, email address, and other descriptions.

Article 2 (Methods of Collecting Personal Information)

The Company shall obtain customers’ personal information through lawful and appropriate means.

Article 3 (Purposes for Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows.

To enter into contracts and process billing related to the various services provided by the Company
To respond to inquiries from customers (including identity verification)
To send emails regarding new plans, updates, campaigns, and other services provided by the Company for services currently in use by the customer
To communicate as necessary regarding maintenance, important notices, and similar matters

Purposes incidental to the above purposes of use

Article 4 (Changes to Purposes of Use)

The Company may change the purposes for which personal information is used only to the extent that such changes are reasonably deemed to be related to the original purposes.
In the event of a change in purposes of use, the Company shall notify users of the revised purposes by methods specified by the Company or announce them on this website.

Article 5 (Disclosure of Personal Information to Third Parties)

The Company shall not provide personal information to third parties without the prior consent of the user, except in the following cases. However, this excludes cases permitted under the Act on the Protection of Personal Information or other applicable laws.

When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the individual
When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the consent of the individual
When it is necessary to cooperate with national or local government agencies or their contractors in carrying out duties prescribed by law, and obtaining the consent of the individual could impede the performance of such duties

Notwithstanding the provisions of the preceding paragraph, the recipient of such information shall not be considered a third party in the following cases.

When the Company outsources the handling of all or part of personal information within the scope necessary to achieve the purposes of use
When personal information is provided in connection with a business succession due to a merger or other reason
When personal information is used jointly with a specific party, and the fact of such joint use, the items of personal information used jointly, the scope of joint users, the purposes of use by such users, and the name of the party responsible for managing such personal information have been notified to or made readily accessible to the individual in advance

Article 6 (Disclosure of Personal Information)

When the Company is requested by the individual to disclose their personal information, it shall disclose such information to the individual without delay. However, if disclosure falls under any of the following cases, all or part of the information may not be disclosed, and if a decision is made not to disclose, the individual shall be notified promptly. Please note that a fee of 1,000 yen per case will be charged for disclosure of personal information.

When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party
When there is a significant risk of impeding the proper conduct of the Company’s business operations
When it would otherwise constitute a violation of laws or regulations

Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as browsing history and preference data, shall in principle not be disclosed.

Article 7 (Correction and Deletion of Personal Information)

If a customer believes that personal information held by the Company is inaccurate, the customer may request the Company to correct, add, or delete (hereinafter collectively referred to as “correction, etc.”) such personal information in accordance with procedures established by the Company.
If the Company receives a request as described in the preceding paragraph and determines that it is necessary to comply with such request, it shall make the relevant correction, etc. without delay.
The Company shall promptly notify the customer when a correction, etc. has been made pursuant to the preceding paragraph, or when a decision has been made not to make a correction, etc.

Article 8 (Suspension of Use of Personal Information)

If the Company receives a request from an individual to suspend or erase the use of personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that it is being handled beyond the scope of the purposes of use or was obtained by unlawful means, the Company shall promptly conduct a necessary investigation.
Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to comply with such request, it shall suspend use, etc. of the relevant personal information without delay.
The Company shall promptly notify the customer when a suspension of use, etc. has been carried out pursuant to the preceding paragraph, or when a decision has been made not to suspend use, etc.
Notwithstanding the preceding two paragraphs, if suspension of use, etc. requires substantial costs, or if suspension is difficult to carry out, and if alternative measures necessary to protect the customer’s rights and interests can be taken, such alternative measures shall be implemented.

Article 9 (Changes to the Privacy Policy)

The content of this Policy may be changed without notice to users, except for matters otherwise provided by law or by this Policy.
Unless otherwise specified by the Company, revised Privacy Policies shall take effect upon posting on this website.